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FAQ

SECRET WAREHOUSE PROJECT

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Cancelled

Unfortunately Harmony of Hardcore presents: Secret Warehouse Project is cancelled. If you bought a ticket you will receive a refund from CM before December 31st.

Date

Harmony of Hardcore presents: Secret Warehouse Project will take place on Saturday December 4rd, 2021 from 17:00 – 24:00 hrs.

Location

Koelhuis, Eindhoven

Dirk Boutslaan 1, 5613 LH Eindhoven

Opening hours

Saturday December 4rd: 17:00 – 24:00 hrs.

The entrance will close 3 hours before the end.

Minimum age

The minimum age for Harmony of Hardcore presents: Secret Warehouse Project is 18 years, no exceptions will be made.

You should be able to identify yourself, either with a passport, ID or driver’s license.

Personalization

For Harmony of Hardcore presents: Secret Warehouse Project ticket personalization is mandatory.

After ordering a ticket, you will receive a confirmation email in which we ask you to link your personal data to your ticket.

You will receive your actual ticket Wednesday December 1st. 

Haven't received my tickets

For Harmony of Hardcore presents: Secret Warehouse Project ticket personalization is mandatory. After ordering a ticket, you will receive a confirmation email in which we ask you to link your personal data to your ticket. 

Have tickets been sent out, but have you not received them? Then you can use the CM self-service tool to receive your tickets again. 

If you still have not received any tickets, there may have been a mistake in the e-mail address during the ordering process. Please contact the CM helpdesk via WhatsApp.

Name change

If the personalization data you entered is incorrect or outdated, unfortunately you cannot change it yourself. Our ticket provider CM can do this for you. Please contact their helpdesk via WhatsApp.

Please mention your order number and send a proof of payment (transaction of your bank, or screenshot) so they can help you immediately. This is free of charge.

Parking Ticket

Parking will cost €15, but if you grab your parking ticket in the pre sale it is only €12. Be smart and grab a parking ticket in the pre sale online.

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Line-up

Check the full line-up for Harmony of Hardcore presents: Secret Warehouse Project here.

Covid Certificate
Secret Warehouse Project you need a Covid Certificate (QR-code), which you can create with your DigiD in the CoronaCheck-app if you:
  • Have a (complete) vaccination certificate
  • Proof that you have recovered from COVID
  • Have a negative Testing for Entry result

* More information about the certificates and the negative test results can be found below.

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Important:
❗ Up until the entrance of Secret Warehouse Project, the basic rules of the RIVM apply. So keep 1.5m distance from each other and wear a face cap when this is not possible. For example, in the queue at the entrance. As soon as your QR-code has been checked in the CoronaCheck app, the face mask can go off.
❗ Download the CoronaMelder, for an efficient source and contact investigation after the festival.

——

💉 𝗩𝗮𝗰𝗰𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗲
< Visible in the CoronaCheck-app from July 1st>

Are you Dutch and fully vaccinated? CoronaCheck has a link with the RIVM and the GGD. Log in with your DigiD and the data will automatically and directly be retrieved and placed in the app. The Netherlands does not have a waiting period. People can therefore generate their vaccination certificate immediately after the registration of the 2nd vaccination with Pfizer, Moderna or AstraZeneca or after the first vaccination with Janssen.

More info: https://bit.ly/rijksoverheid_vaccinatiebewijs

 

🤒 𝗖𝗢𝗩𝗜𝗗 𝗿𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗲
< Visible in the CoronaCheck app from 1 July>

Did you had a positive PCR corona test at the GGD which is not older than 180 days? And not shorter than 12 days? Then the GGD will issue a digital recovery certificate (after July 1st).

More info: https://bit.ly/rijksoverheid_herstelbewijs

 

🧪 𝗡𝗲𝗴𝗮𝘁𝗶𝘃𝗲 𝘁𝗲𝘀𝘁 𝗿𝗲𝘀𝘂𝗹𝘁 𝘃𝗶𝗮 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗘𝗻𝘁𝗿𝘆
< Make an appointment now >

If you are not (fully) vaccinated yet? Get tested via Testing for Entry and convert your negative test result into a DCC in the CoronaCheck-App. You will receive the test result within an hour. You have to get tested within 40 hours prior to the event at an affiliated test provider nearest to you, booked via Testing for Entry. It is not possible to do this via the GGD or an other testing facility. This also applies to our foreign visitors.

 More info: www.testenvoortoegang.nl. Make your appointment now.

———

Our foreign visitors need an EU Digital Corona Certificate (DCC). Generated via an app or website from the country of residence. Please check the latest information about a DCC in your country. If the information is not sufficient in your country? Make an appointment via Testing for Entry in the Netherlands and upload the results in the CoronaCheck-app.
Problems with your DCC
Please check the FAQ of the Testing for Entry for all the information.
Checklist
      1. Download the CoronaCheck-app of visit CoronaCheck.nl
      2. Download the CoronaMelder-app
      3. Upload Corona Certificate in the CoronaCheck-app
      4. Bring a face mask for the queue at the entrance of Secret Warehouse Project.
      5. Let them scan your QR-code at the entrance of Secret Warehouse Project.
      6. Show your ID and your ticket.
If Secret Warehouse Project cannot take place

If Secret Warehouse Project cannot take place due to the Coronavirus, we will immediately start the refund procedure. The money will automatically be refunded within 1 month.

Positive corona test

Tested positive? Mail your positive test result to [email protected] and your ticket (excl. fee) will be refunded.

Foreign visitors

If you are from abroad and not a Dutch citizen, you are most certainly welcome at Secret Warehouse Project, but you need an EU Digital Covid Certificate (DCC), which is not older than 24 hours. Generated via an app or website from the country of residence. Please check the latest information about a DCC in your country. If the information is not sufficient in your country? Make an appointment via Testing for Entry in the Netherlands and upload the results in the CoronaCheck-app. It is free of charge. The test result is valid for 24 hours, so you must get tested within 24 hours prior to Secret Warehouse Project. To minimize risk, we recommend that you get tested as close to the opening of the event.

HARMONY OF HARDCORE

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Date

Save the date: June 4th, 2022!

Location

Festivalterrein De Roost, Erp/Veghel

Minimum age

The minimum age for Harmony of Hardcore is 18 years, no exceptions will be made. People born before June 4th, 2004 will be granted entrance, anybody who turns 18 after Harmony of Hardcore, is not permitted.

You should be able to identify yourself, either with a passport, ID or driver’s license.

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Ticket for 2022

All 2020 Harmony of Hardcore tickets are automatically converted to 2022 tickets and valid on June 4th.

Save your confirmation email you have received after the purchase of your Harmony of Hardcore 2020 ticket. Lost the email and your order number? Request your order information again via our ticket provider CM. They are working on this option at the moment (more info soon).

After personalization you will receive your ticket 3 days prior to the festival, on June 1st, 2022.

*Your Harmony of Hardcore 2022 ticket is not valid for LIVE AGAIN! Festival. 

Voucher

When you applied for a voucher in 2020, you still have “Harmony of Hardcore credit”. We didn’t send you a voucher code yet, but to make it a lot easier for you…we have chosen to automatically convert your voucher into a ticket for Sunday June 4th, 2022.

The refund deadline has passed, it is not longer possible to request a refund if you don’t want to join us next year.

Refund

The refund deadline has passed, it is not longer possible to request a refund if you don’t want to join us next year. The full amount including service fee will be transferred to your account on June 22nd, 2021 (13 months after the original date, check saveyourticket rules for more info). 

Personalisation

It is currently not possible or necessary to personalize your ticket. The personalization tool will reopen (free of charge) and each ticket will have to be personalized again. You will receive your ticket 3 days prior to the festival, on June 2nd, 2022.

Start Ticket Sale

The Ticket Sale for Harmony of Hardcore 2022 will start later this year. Please keep an eye on our socials for more information. We will inform you well in advance, don’t worry!

Many tickets have been sold already, because a lot of you guys kept your 2020 ticket❤️  Once we start our ticket sale, make sure to grab a ticket in time, it could go faster than ever.

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Lost my ticket

Did you loose your ticket? Do not panic! If you have tried CM’s resend option, it is true that you cannot find your tickets. This is because the event has already ‘passed’ and the system cannot load that data. CM is now working on implementing the data of the 2020 visitors into the event of 2021 … But no stress, your tickets are still valid!

If you do nothing, you will automatically take your ticket with you to the edition of June 4th, 2022.

Haven’t received my tickets yet

That’s right! Nobody has received their ticket for Harmony of Hardcore yet. You will receive your official ticket 3 days prior to the event (June 1st), once your personalized your ticket. It is currently not necessary and / or possible to personalize yourself. The personalization tool will reopen at a later time (free of charge), so that everyone can (again) personalize themselves.

Did you win tickets?

Tickets that you have won during a giveaway on one of our official Harmony of Hardcore channels: Facebook, Facebook event or Instagram will automatically be transferred to tickets for 2022. Refunds are not possible. You will receive your tickets, just like normal ticket buyers, 3 days prior to Harmony of Hardcore. All tickets will be send on Thursday, June 2nd (please check your spam inbox). 

Bus tickets

Contact the bus company where you bought your tickets. Every bus company has a different procedure.

Unfortunately we cannot help you with your bus tickets. Of course we hope that the bus company will cooperate.

Secondary ticketplatforms

From the start we have communicated on our website the following:

Harmony of Hardcore tickets (were and) are available exclusively through our own website. You are not allowed to buy or sell your ticket via TicketSwap, Marktplaats, Viagogo, Tickettack, Tickets4U, etc. 

In the past we have experienced a lot hassle with people and companies who have earned a lot of money by reselling tickets. That is why we have to set a limit. Every year we welcome +/- 350 people at the entrance who are almost crying because they are not allowed to enter the festival with the ticket they have bought through secondary ticket platforms, such as Ticketswap, Viagogo, Marktplaats etc. So we found it necessary to warn are visitors and take measures.

If you have bought your ticket at one of these ticketplatforms anyway, you are an non registered ticket buyer and we can’t do anything for you. Therefore you are completely dependent on the officially registered ticket buyer.

So buy your tickets via the official website in the future, then the organization sees you as a registered ticket buyer…