Harmony of Hardcore logo

4 JUNE 2022

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FAQ

GENERAL INFO

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Date

Save the date: June 4th, 2022!

Location

Festivalterrein De Roost, Erp/Veghel

Minimum age

The minimum age for Harmony of Hardcore is 18 years, no exceptions will be made. People born before June 4th, 2004 will be granted entrance, anybody who turns 18 after Harmony of Hardcore, is not permitted.

You should be able to identify yourself, either with a passport, ID or driver’s license.

Opening hours

Saturday June 4th: 13:00 – 1:00 hrs.

The entrance will close 3 hours before the end.

TICKETS

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Automatically converted

All 2020 Harmony of Hardcore tickets are automatically converted to 2022 tickets and valid on June 4th.

If you didn’t refund your ticket(s), your order is still valid. CM sent everyone a new ticket confirmation email with a new order number on January 18th. Didn’t receive an email from CM? Check your spam first to see if the email ended up there..Nothing? Use CM’s Resend Tool. Enter the email address with which you bought your ticket(s) at the time and the new date of Harmony of Hardcore… June 4th, 2022 of course!

Everyone has to personalize their ticket, even if you already done this in the past. After personalization you will receive your ticket 3 days prior to the festival, on June 1st, 2022.

Resend Ticket

Did you loose your ticket? Do not panic! Please use CM’s resend option. Enter the email address with which you bought your ticket(s) at the time and the new date of Harmony of Hardcore. Which is: June 4th, 2022.

Voucher

When you applied for a voucher in 2020, you still have “Harmony of Hardcore credit”. We didn’t send you a voucher code yet, but to make it a lot easier for you…we have chosen to automatically convert your voucher into a ticket for Saturday June 4th, 2022.

The refund deadline has passed, it is not longer possible to request a refund if you don’t want to join us next year.

Refund

The refund deadline has passed, it is not longer possible to request a refund if you don’t want to join us next year. The full amount including service fee has been refunded (if you requested a refund within the set time limit).

Personalisation

If you already have a ticket, it is possible to personalize your order. Please check the email with your new order number CM sent on January 18th.  After personalization you will receive your ticket 3 days prior to the festival, on June 1st, 2022. We do this to prevent ticket fraud.

Start Ticket Sale

The Ticket Sale for Harmony of Hardcore 2022 has started.

Many tickets have been sold already, because a lot of you guys kept your 2020 ticket…the love is real❤️  Make sure to grab a ticket in time, it could go faster than ever!

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Lost my ticket

Did you loose your ticket? Do not panic! Please use CM’s resend option. Enter the email address with which you bought your ticket(s) at the time and the new date of Harmony of Hardcore. Which is: June 4th, 2022.

If the information you entered during the ordering process is no longer correct or outdated, please follow the steps below:

– look up the transaction in your banking environment.
– Make a screenshot of the statement or copy the transaction details.

Based on the transaction details, CM can look up your order and help you further.

Contact the helpdesk and clearly state that you want to change the e-mail address. Do not forget to include the transaction details and the e-mail address you want to change

Haven’t received my tickets yet

That’s right! Nobody has received their ticket for Harmony of Hardcore yet. You will receive your official ticket 3 days prior to the event (June 1st), once your personalized your ticket. 

If you already have a ticket, you can personalize your ticket.

Did you win tickets?

Tickets that you have won during a giveaway on one of our official Harmony of Hardcore channels: Facebook, Facebook event or Instagram will automatically be transferred to tickets for 2022. Refunds are not possible. You will receive your tickets, just like normal ticket buyers, 3 days prior to Harmony of Hardcore. All tickets will be send on Thursday, June 2nd (please check your spam inbox). 

Bus tickets

Contact the bus company where you bought your tickets. Every bus company has a different procedure.

Unfortunately we cannot help you with your bus tickets. Of course we hope that the bus company will cooperate.

Secondary ticketplatforms

From the start we have communicated on our website the following:

Harmony of Hardcore tickets (were and) are available exclusively through our own website. You are not allowed to buy or sell your ticket via TicketSwap, Marktplaats, Viagogo, Tickettack, Tickets4U, etc. 

In the past we have experienced a lot hassle with people and companies who have earned a lot of money by reselling tickets. That is why we have to set a limit. Every year we welcome +/- 350 people at the entrance who are almost crying because they are not allowed to enter the festival with the ticket they have bought through secondary ticket platforms, such as Ticketswap, Viagogo, Marktplaats etc. So we found it necessary to warn are visitors and take measures.

If you have bought your ticket at one of these ticketplatforms anyway, you are an non registered ticket buyer and we can’t do anything for you. Therefore you are completely dependent on the officially registered ticket buyer.

So buy your tickets via the official website in the future, then the organization sees you as a registered ticket buyer…

Helpdesk

Do you still have questions, which our FAQ couldn’t help you with?  Please contact CM ticket support.

EXTRA INFO

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General festival rules

There are a number of general rules at our festival site:

Food & Beverages
It is not allowed to bring your own food and drinks to the festival site. We have arranged enough eating and drinking places on site, so no worries!

Unauthorized liquids / sprays
It is not allowed to bring liquids to the festival site such as: deodorant, hair and sunscreen spray. There are plenty of opportunities at the festival site to freshen up or to do your hair.
You also may not bring lens fluid on site, you can get it at first aid.

Permitted liquids
It is allowed to bring a small (<100ml) new package of sunscreen cream to the festival. Of course there is a sunscreen bar on site! In addition, a deo roller offers a solution if you want to take deo to the festival. Note: it must be a small travel format deo roller.

Drugs, weapons and other prohibited substances
All items where you can hurt yourself, someone else or cause injury with, are prohibited. At the entrance there is a strict check on this.

Diabetics
Insulin pumps and pens are allowed but are checked.

Selfie sticks
For safety reasons, a selfie stick is not permitted on the festival grounds.

Nitrous oxide
Nitrous oxide is prohibited on and around the site.

Camping
There is no camping at the festival, and it is also not allowed to stay in the car in the parking lot.

Professional photo / video equipment
It is not allowed to bring professional photo / video equipment to the festival site. If you want to photograph or film on a professional basis, request a press request via [email protected]

Access policy
  • The minimum age for Harmony of Hardcore is 18 years
  • ID card is needed
  • An valid festival ticket is needed
Zero Tolerance

Because of the strict drugs usage rules and regulations, the organisation applies a ZERO TOLERANCE policy. This means soft- and hard drugs, in any form, will not be accepted. Security will monitor strictly during entry through visitation and during the festival.

Celebrate Safe

Nothing beats losing yourself in the music, dancing in bright sunlight, being part of a large crowd of mad-keen revellers, dancing until your feet hurt, chilling at the campsite, flirting with beautiful people and partying till you drop with your mates. Nothing beats celebrating the good life and sharing the love with all the merrymakers around you. But you know what’s even better? Getting home in one piece afterwards, in the very best of health. Check the website for the the 10 pillars which will help you to celebrate safe.

Medication

To bring medication on the festival site, the medication needs to be in a closed package and you will need an official declaration of a doctor. In case of doubt, EMS will check the medication.

No Smokey

There will be a no smoking policy in all tents and shelters during the festival. Smoking in tents and under shelters is prohibited by law and the fines can rise to €13.500 per tent/shelter! (this also applies to e-cigarettes). 

The NVWA monitors whether the policy is being complied with undercover inspectors. The consequences can range from a warning to denying access to the festival site. So please smoke your cigarettes and e-cigarettes outside the tents. You are only allowed to take a closed e-liquid with you.

* You may only bring an e-smoker to the festival site when the liquid is closed. Only 1 liquid is allowed.

There are no cigarettes for sale at the festival site.

E-Cigarettes

There will be a no smoking policy in all tents and shelters during the festival. Smoking in tents and under shelters is prohibited by law and the fines can rise to €13.500 per tent/shelter! This also applies to e-cigarettes.

The NVWA monitors whether the policy is being complied with undercover inspectors. The consequences can range from a warning to denying access to the festival site. So please smoke your cigarettes and e-cigarettes outside the tents. You are only allowed to take a closed e-liquid with you.

Contact

Do you have another question which is not listed?

2022 EDITION

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Start Ticket Sale

The Ticket Sale for Harmony of Hardcore 2022 has started.

Many tickets have been sold already, because a lot of you guys kept your 2020 ticket…the love is real❤️  Make sure to grab a ticket in time, it could go faster than ever!

How many tickets can I buy?

You can purchase a maximum of 4 tickets per person.

Will HOH take place?!

Due to the current circumstances it is not yet 100% sure that Harmony of Hardcore will take place. But we definitely started the preparations for yet another great edition of HOH, so that all of you can experience the Ultimate Hardcore Feeling once again!

We are determined to make this 15 years anniversary happen!

COVID

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Covid measures
Harmony of Hardcore will take place with the measures that are established by the Dutch government at that time.
If HOH cannot take place

If Harmony of Hardcore cannot take place due to the Coronavirus, we will immediately start the refund procedure. The money will be refunded within 8 weeks. 

Positive corona test

Tested positive? Mail your positive test result to [email protected] and your ticket (excl. fee) will be refunded.

Foreign visitors

If you are from abroad and not a Dutch citizen, you are most certainly welcome at Harmony of Hardcore, but you need to follow the measures which are set by the Dutch Government at that time.

SERVICES

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Exit & Re-enter

It is not possible to exit and re-enter after you’ve entered the festival grounds.

Tokens

At the festival you can only purchase food and drinks with tokens. You can buy your tokens at the token-counters at the entrance or near the mainstage.

Or you can buy your tokens in advance so you can start your experience even faster when entering the festival! There are 2 packages available in the ticketshop; 14 or 21 Tokens. If you buy your tokens in advance, you will receive a free exclusive festival gadget! When entering the festival site, you only need to collect your tokens and gadget with your token ticket at the wallet-token-counter.

You can pay with cash or use your card. There are no ATMs at the festival site, however it is possible to withdraw extra money at the token-counters.

Note: tokens from past editions are not valid and it is not possible to exchange your tokens after the event.

Payment options

At the festival you can only purchase food and drinks with tokens. You can buy your tokens at the token-counters at the entrance or near the mainstage. Or you can buy your tokens in advance so you can start your experience even faster when entering the festival! 

At the token-counters you can pay with cash or use your card. It is also possible to pay with Mastercard & Visa. There are no ATMs at the festival site, however it is possible to withdraw extra money at the token-counters.

Lockers

There are plenty of Eventsafe lockers available on site where you can safely store your jackets and other belongings. You will find the lockers next to the festival entrance.

€7 per locker

If you forgot personal items in the lockers after the festival, please contact Eventsafe by email: [email protected].

For our brand new mothers

At the first aid posts it is possible to pump for our brand new mothers.

First aid

No worries! There are various first aid posts at the festival site. They are clearly indicated on the site itself and on the festival map.

At these first aid posts it is also possible to pump for our brand new mothers.